Frequently asked questions
How long does delivery take?
Orders are dispatched from the UK within 1–2 working days. UK delivery typically takes 2–4 working days after dispatch.
Are your pieces really handmade?
Yes — most of our pieces are handcrafted in small batches and individually finished. Slight variations are part of their charm and make each piece one of a kind.
Will the accessories stay in place?
Every design is chosen for secure wear: combs slide firmly into styled hair, vines are flexible and pin in place, and clips use strong barrette-style clasps.
Do you offer bundle discounts?
Yes! Our Bundles & Gift Sets save up to 19%, and code GLAM15 gives 15% off any 2 or more pieces.
Is the packaging gift-ready?
Every order arrives in protective, gift-ready packaging — no extra wrapping needed.
How do I care for my accessories?
Store flat in the pouch provided, away from moisture, perfume and hairspray. Wipe gently with a soft dry cloth after wear.
What is your returns policy?
If something isn't right, contact us within 14 days of delivery and we'll help with an exchange or return for unworn items in their original packaging. See our Shipping & Returns page for details.